HELP & FAQ
Everything you need to know about KURO, your order, and delivery.
ORDERS & DELIVERY
PRODUCTS
RETURNS & SUPPORT
When will my order arrive?
Orders are typically delivered within 1–2 business days across the UAE.
Where do you deliver?
We deliver across all seven Emirates of the UAE: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
How much is delivery?
Delivery is AED 25 across the UAE.
How should I store my coffee?
Store your coffee in a cool, dry place away from direct sunlight. Keep the bag tightly sealed when not in use to maintain freshness.
How should I choose my coffee?
Each coffee has its own flavor profile, roast level, and tasting notes. Check the description on each product page to find the one that best matches your taste.
Can I return my order?
Due to the nature of our products, we cannot accept returns on coffee, beverages, or other consumable items once delivered.
What if my order arrives damaged, incorrect, or incomplete?
Please contact us within 48 hours of delivery with your order number and photos of the issue. We’ll work with you to make it right.
How do I contact KURO?
You can contact us directly on WhatsApp at +971 54 194 2234. For order inquiries, please include your order number so we can assist you quickly.