FAQ

When will my order arrive?

Orders in Ras Al Khaimah placed before 4:00 PM are delivered the same day. Orders to other Emirates typically arrive within 1–2 business days.

Can I return my order?

Due to the nature of our products, we cannot accept returns on coffee or other consumable items once delivered.

What if my order arrives damaged?

Please contact us within 48 hours of delivery with photos of the issue and your order number.

How can I check my order status?

We currently do not offer order tracking. If you have any questions about your order, please contact us and we'll be happy to assist.

How should I store my coffee?

Store your coffee in a cool, dry place away from direct sunlight. For the best flavor, keep the bag sealed when not in use.

Where do you deliver?

We currently deliver across all Emirates within the UAE.